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Customer Feedback Form

Your satisfaction is important to us!

Thank you for choosing IT Associates as your technology partner.

You recently requested the services of IT Associates and we would greatly appreciate some honest feedback on your experience with us.

Your Name: *
Email Address: *
Company Name: *

How did you contact us to request our services?
 Telephone Call
 Email to support@itassociates.com.au
 Email direct to specific technician
 SMS direct to specific technician
 Through the online 'Client Portal'

What was the nature of this contact?
 Technical Issue
 Help installing a new service
 Request a quote or purchase new items

What was the response time between:

a) your intital contact and our technican returning your call?
   Less than an hour    4 - 8 Hours
   1 - 4 Hours    24+ Hours
   More than a week

b) resolving your technical issue?
   Less than an hour    4 - 8 Hours
   1 - 4 Hours    24+ Hours
   More than a week

Were you satisfied with this response time?

   Yes    No

The technician who attended to your service request was:   (Please tick all that apply)

   Courteous and Polite
   Well representing IT Associates
   Knowledgeable with your systems and task
   Explained the issue and prevention
   Unprofessional or Inappropriate

After the service was completed, what was your impression of the technician?
 Technician had no idea
 Technician was satisfactory
 Issue was resolved but took too long
 Was very happy with resolution
 Confidence with IT Associates and their technicians

Staff member who provided you with support (Optional):

Name one thing that we do or don't do that could be improved:  

What would you say to someone else who asked about us and our services?  

Do you know of someone who could benefit from our services? If so, refer them to us below.  

10 Good Reasons
Virtualisation can help save your business serious money by consolidating server hardware resources, reducing downtime dramatically and consuming much less power.
Hewlett Packard
Expand Networks
Trend Micro
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